Overview
Customer Service and Telesales Team Lead Jobs in Dar es Salaam, Tanzania at SUMET
Title: Customer Service and Telesales Team Lead
Company: SUMET
Location: Dar es Salaam, Tanzania
About the Job
Position: Customer Service & Telesales Team Lead
Location: Dar es Salaam
Job description
We are looking for an experienced, customer-focused, and results-driven Customer Service & Telesales Team Lead to lead our Customer Service and Telesales teams. The successful candidate will be responsible for delivering an outstanding customer experience, improving customer satisfaction and retention, while supporting the achievement of sales targets through effective team leadership.
Key Responsibilities
- Lead, coach, and motivate the Customer Service and Telesales teams to achieve service and sales objectives.
- Ensure exceptional customer service by monitoring service quality, response times, and customer satisfaction.
- Handle and resolve escalated customer complaints promptly and professionally.
- Drive customer retention and build long-term customer relationships.
- Monitor team performance, KPIs, and productivity, providing regular coaching and feedback.
- Support telesales activities to achieve sales targets and maximize customer conversion.
- Prepare performance reports and identify opportunities for continuous improvement.
- Collaborate with other departments to enhance the overall customer experience.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field.
- Minimum of 3–5 years’ experience leading Customer Service and/or Telesales teams.
- Strong leadership, coaching, communication, and problem-solving skills.
- Excellent analytical skills with proficiency in Microsoft Excel or Google Sheets.
- Experience using CRM, customer service systems or Odoo system is an added advantage.
- Ability to work in a fast-paced, target-driven environment.
Interested candidates should send their CV to: [email protected]
