Overview
CUSTOMER RETENTION OFFICER Jobs in Abuja, Federal Capital Territory, Nigeria at Media Trust Limited
Title: CUSTOMER RETENTION OFFICER
Company: Media Trust Limited
Location: Abuja, Federal Capital Territory, Nigeria
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Strategic Planning
Local News
Economics
- Full Time
- Abuja
- Posted 3 weeks ago
Company Details
Website Media Trust
Media Trust Limited, Owners Of Daily Trust Newspaper, Other Titles, And Trust TV, Is Desirous Of Recruiting a Competent, Self-motivated, And Result-oriented Candidate To Fill The Below Position
Position: Customer Retention Officer
Location: Abuja
The customer retention officer shall be responsible for developing and executing strategies that improve subscriber retention, reduce churn, and maximize customer lifetime value across Media Trust Group’s subscription products.
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Maps
strategy
Business News
Key Responsibilities
- Manage subscriber lifecycle.
- Run renewal and win-back campaigns.
- Identify at-risk subscribers.
- Maintain the CRM database.
- Analyse cancellations.
- Work with Editorial to improve subscriber value.
- Develop loyalty initiatives.
- Produce retention dashboards.
- Monitor trends.
- Support new subscription launches.
Required Qualifications & Skills
- Education: Degree in a relevant field.
- Minimum seven (7) years’ experience in CRM, subscriptions, or customer retention.
- Subscription business experience is an advantage.
- Retention strategy
- CRM
- Analytics
- Reporting
- Communication
- Campaign management
To apply for this job please visit career.dailytrust.com.
