Overview
Customer Experience Associate Jobs in Benton City, WA at Sunrise Veterinary Clinic
We are looking to add a Full-Time Client Service Representative to our team!
As a Client Service Representative you will be responsible for:
Creating a warm, friendly and welcoming environment for clients and patients.
Greeting clients at check-in and escorting them to an examination room.
Handling a multi-line phone system as well as receiving and responding to emails, texts, and in clinic app communications.
Scheduling appointments, answering non-medical questions, and directing medical questions to other team members.
Maintaining pet health records (including scanning/uploading documents and data entry), documenting client interactions, and entering medical notes into the clinic’s database.
Presenting itemized invoices to clients and accurately collecting various forms of payment including cash, credit/debit, Carecredit, and Scratchpay.
Opening and closing the clinic, to include preparing end-of-day financial reports and balancing the cash drawer.
Maintaining a neat, clean, and orderly work area.
Remaining professional and courteous while handling multiple tasks with many interruptions.
Adhering to all hospital policies, standards, and procedures.
Jumping in to assist other team members with their duties as needed.
Qualifications:
Ideal candidates will love people, as well as pets, and have top notch customer service skills. Our CSRs are 100% client facing and are the face of our business! You will be the first person to greet clients and the last person they see. We strive to create a warm, friendly, and empathetic environment for our clients and their pets.
Candidates must have a minimum of 6 months of customer service experience. Prior veterinary clinic experience is preferred, however not required. There are unlimited opportunities for growth into an office manager or practice manager position.
An enthusiasm for learning is very important to us. We place high value on integrity, attention to detail, reliability, kindness, and direct communication.
Candidates must be able to sit, stand, walk, use fingers, and extend their arms.
Schedule and Benefits:
We are open 4 days a week with nights, weekends, and holidays off!
Benefits provided include Medical/Dental/Vision Insurance, Paid Vacation, Paid Holidays, Sick Leave, a 401K with 3% Match, CE Allowance, a generous Pet Care Discount, and a Scrub Allowance.
Please submit your resume through indeed or apply in person.
We look forward to meeting you!
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
10 hour shift
8 hour shift
Day shift
No nights
Work Location: In person
Title: Customer Experience Associate
Company: Sunrise Veterinary Clinic
Location: Benton City, WA
Category:
