Overview
Customer Care Veterinary Technician Jobs in United States at Integrated Resources, Inc ( IRI )
Title: Customer Care Veterinary Technician
Company: Integrated Resources, Inc ( IRI )
Location: United States
Job Title: Customer Care Veterinary Technician
Location: Remote
Duration: 12+ Months
Schedule: Monday–Friday, 10:00 AM–7:00 PM EST / 8:00 AM–5:00 PM MST (1-hour lunch break)
Remote Requirement: Fully remote; preference for candidates in Mountain Time Zone, open to other time zones willing to work MST hours.
Role Overview:
Provides operational and customer support for Anatomic Pathology, Cytopathology (Imagyst/ZRL), and Specialty Consultation Services.
Supports veterinary customers, coordinates with pathologists, manages service workflows, and assists with administrative operations.
Key Responsibilities:
- Manage consultation requests, service queues, and customer inquiries.
- Provide first-line troubleshooting and coordinate escalations.
- Support pathologist scheduling, case distribution, and consultant communications.
- Manage Salesforce queues, client communications, and case tracking.
- Coordinate onboarding, contractor records, invoices, contracts, and compliance documentation.
- Support workflow improvements, SOP updates, and platform testing.
Education / Qualifications:
- Certified Veterinary Technician or Veterinary Nurse preferred.
- 2–4+ years of clinical operations or medical/lab support experience.
- Knowledge of medical terminology and service workflows.
Required Skills:
- Veterinary/clinical operations support experience.
- Salesforce, Service Cloud, or similar case management tools.
- SAP invoicing/PO tracking experience preferred.
- MS Office proficiency.
- Strong communication, organization, and attention to detail.
