Overview
Customer Care Specialist – Vet (full or part-time) Jobs in Sydney, New South Wales, Australia at Lyka
Title: Customer Care Specialist – Vet (full or part-time)
Company: Lyka
Location: Sydney, New South Wales, Australia
Who are we?
Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.
As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first – one bowl at a time.
Today, we are proud to share we’ve served 100 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.
Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.
To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.
Are you ready to shake things up and give pets the life they deserve? Come join our pack!
Our Mission
The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards – prioritising treating symptoms instead of addressing the root cause. That’s where we come in.
At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.
We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.
Our mission is to increase the lifespan of dogs and cats.
Responsibilities:
- Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
- Maintain Customer Care knowledge base around product, nutrition and health topics
- Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
- Collaborate cross-functionally with other departments on health and nutrition topics
- Support the Vet Partnerships team (VPMs) with clinical and nutrition questions from partner vets and breeders, reviewing draft responses before they are sent
- Participate in Vet Partnerships activities including Lunch & Learns, vet events, and VPM training sessions
- Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
What you’ll bring:
- Doctor of Veterinary Medicine (DVM) degree or equivalent
- 2+ years of veterinary experience
- Exceptional customer service skills – helpful & positive attitude and always looking to go above and beyond for customers
- Well-versed verbal and written communication skills with strong English & grammar
- Proficient in using a computer, touch typing and able to learn new tools / systems
- Organised with high attention to detail
- Willingness to learn new topics, such as dog nutrition and wellness
- Resilient, high sense of ownership and comfortable with a fast paced environment
- Must love pets
