Overview
Customer Care Specialist Jobs in Doylestown, PA at Doylestown Veterinary Hospital
Job Title: Customer Care Specialist
Location: Doylestown Veterinary Hospital
Are you a compassionate and experienced Customer Care Specialist with a passion for animals? Join our team at Doylestown Veterinary Hospital, where we offer both traditional and holistic veterinary care to ensure the best possible experience for our patients and their owners.
We are hiring both full-time and part-time Customer Care Specialists who are committed to providing exceptional service and support.
Responsibilities:
Welcome and check in animals for their appointments
Communicate with owners and provide updates
Review incoming scans and update medical records
Answer phone calls and schedule follow-up appointments
Maintain a clean and organized front desk environment, including refilling supplies
Assist owners with walking pets to and from appointment rooms or vehicles when needed
Adapt to new computer systems and software
Recognize and respond to animal behavior effectively
All employees will be required to be vaccinated for rabies prior to starting.
Schedule:
Hours: Monday – Thursday: 7:45 AM – 2 PM or 1:45 PM – 8 PM; Friday: 7:45 AM – 6 PM (rotating); Saturday: 7:45 AM – 2 PM (rotating)
Availability: Flexibility required for emergencies or business needs; at least 2 Fridays and 2 Saturdays per month
Qualifications:
Experience in customer care, preferably in a veterinary or medical setting
Familiarity with veterinary terminology
Ability to quickly learn and adapt to new computer systems
Excellent communication and organizational skills
Comfort handling and assisting with animals in a calm, professional manner
Perks & Benefits:
Flexible Scheduling: Set your availability with interactive software
Employee Discounts: Enjoy discounts at Doylestown Veterinary Hospital, Holiday House Pet Resort, and The Spa on State Pet Grooming
Full-Time Benefits: Health, vision, and dental insurance, and 401K with employer match, are offered to full-time employees.
If you’re looking for a rewarding role in a supportive environment where you can make a difference, we’d love to hear from you!
Apply today to join our team and help provide the best care for our patients and their families.
Job Types: Full-time, Part-time
Pay: $16.00 – $19.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Evening shift
Morning shift
Experience:
Customer Service: 3 years (Required)
Work Location: In person
Title: Customer Care Specialist
Company: Doylestown Veterinary Hospital
Location: Doylestown, PA
