Overview
Customer Care Professional Jobs in Islamabad, Islāmābād, Pakistan at Frontline Health Professionals
Title: Customer Care Professional
Company: Frontline Health Professionals
Location: Islamabad, Islāmābād, Pakistan
Children’s Services Associate
Location: Islamabad, Pakistan
Current office: G-10
Future office: State-of-the-art premises in F-11
Working arrangement: Office-based
Roster: Monday to Friday, 12:30-21:30
Salary: Highly competitive, with an attractive benefits package
Career area: Children’s Services Recruitment and Public Services
Help Us Shape Better Futures
We’re looking for a driven, positive and passionate individual for a role that plays a vital part in supporting the delivery of high-quality children’s services.
Based within Frontline Health Professionals, this position acts as a central bridge between talented professionals and the organisations responsible for supporting children and young people. You will source, vet and place qualified professionals, including children’s social workers, residential support workers, specialist practitioners and managers, into local authorities across England.
This is more than a recruitment job, it is an opportunity to build a rewarding professional career while helping organisations find the right people to provide safe, compassionate and person-centred support to children and young people.
About Frontline Health Professionals
Frontline Health Professionals is part of a trusted Group of specialist businesses operating across social care, healthcare and public services, and a trusted partner to central and local government. Everything we do is underpinned by rigorous standards of safeguarding, governance and professional practice. When people’s health, wellbeing and safety are at stake, getting it right is only the starting point.
The Opportunity
We are seeking someone who brings creativity, energy and a solution-focused mindset. You will need to be highly organised, a natural relationship builder and confident working across internal teams, candidates and external partners, managing the end-to-end recruitment lifecycle while maintaining the strict regulatory, safeguarding and professional standards expected within children’s services.
Experience from recruitment, children’s services, social care, healthcare, the provider market or another regulated professional environment is ideal, but applications from individuals with strong transferable skills and a genuine desire to build a specialist recruitment career are also warmly welcomed.
Your Key Responsibilities
Candidate Sourcing and Engagement
- Attract active and passive candidates through job boards, social media, professional networks, headhunting and talent pools.
- Build trusted relationships with children’s social workers, residential support workers, managers and other specialist professionals.
- Write high-quality job advertisements representing our clients, opportunities and professional standards.
- Develop sustainable candidate pipelines for current and future workforce requirements.
- Deliver a professional, responsive candidate experience from initial contact through to placement.
Compliance and Vetting
- Coordinate robust pre-employment and safeguarding checks in line with UK regulatory requirements and company procedures.
- Support verification of Enhanced DBS checks, professional registrations and right-to-work documentation.
- Check Social Work England registration where required for regulated appointments.
- Obtain and verify professional references, qualifications and employment histories.
- Maintain accurate, confidential and audit-ready candidate records.
- Identify and escalate gaps, discrepancies or potential safeguarding concerns.
- Handle sensitive information professionally and in line with data protection requirements.
Client and Stakeholder Management
- Partner with local authority teams, private children’s home providers and other specialist organisations to understand workforce needs.
- Understand job specifications, service requirements, safeguarding expectations and turnaround times.
- Build long-term relationships with hiring managers and operational leaders.
- Provide timely updates, market insight and practical recruitment solutions.
Recruitment Process Coordination
- Screen candidates and assess experience, suitability, motivation and professional values.
- Arrange interviews and coordinate candidate/hiring manager communication.
- Manage interview feedback and support contract, salary and assignment discussions.
- Maintain accurate recruitment systems, records and management information.
- Ensure every placement is safe, compliant and aligned with service needs.
The Person
You are someone who:
- Brings warmth, patience and emotional intelligence.
- Is driven, positive and passionate about delivering an exceptional service.
- Communicates confidently and builds relationships naturally.
- Is highly organised and able to manage competing priorities.
- Writes clearly and maintains accurate records.
- Understands the importance of safeguarding, dignity and person-centred care.
- Takes responsibility and follows matters through to completion.
- Values equality, inclusion and fair opportunity.
- Is willing to learn and develop specialist knowledge of UK children’s services.
- Understands that quality and compliance must never be compromised.
Essential Skills
- Strong written and verbal communication skills.
- Excellent relationship-building and stakeholder-management abilities.
- Ability to understand, organise and interpret information and data.
- Strong attention to detail, particularly with compliance documentation.
- Good IT skills, including Word, Excel and PowerPoint.
- A flexible approach and the ability to work as part of a high-performing team.
- Awareness of data protection, confidentiality and secure information handling.
- Understanding of equality, diversity and equal opportunities.
- Confidence in a fast-moving, target-focused environment.
- Good judgement and the ability to recognise when to escalate.
Desirable Experience Recruitment or talent acquisition; children’s services or social care; healthcare or regulated public services; local authority or government recruitment; residential childcare; candidate compliance, vetting or onboarding; working with UK-based clients or candidates. Direct sector experience is valuable but not essential, we are equally interested in people with the right values, professional discipline and ambition.
Training and Professional Development
We offer extensive face-to-face and online training covering: UK children’s services and the provider market; safer recruitment and safeguarding principles; candidate sourcing and talent-pool development; professional registration and compliance requirements; DBS and pre-employment checking; client and candidate relationship management; recruitment systems and reporting; confidentiality and information governance; and the needs of the children and young people supported by the professionals we recruit. Our aim is to help you become a knowledgeable, trusted and highly capable specialist recruiter.
Our Team Culture
You will join a high-performing, supportive and family-friendly team where people feel valued, challenged and inspired. The work is demanding but highly rewarding, with regular team meetings, coaching and performance support.
An Exceptional Office Environment
The role is currently based in our newly refurbished G-10 office in Islamabad. We will soon move to a state-of-the-art office in F-11, offering modern facilities and an outstanding workplace experience, with restaurants and cafés at ground level creating a vibrant working environment.
What We Offer
- A highly competitive and attractive salary.
- A rewarding, office-based professional career.
- Employer pension contribution.
- Paid annual holiday and sick leave in accordance with company policy.
- Extensive training and structured onboarding.
- Regular coaching and clear career progression.
- Exposure to UK children’s services, social care and public-sector recruitment.
- A modern working environment, moving to prestigious premises in F-11.
- A supportive, inclusive, family-friendly culture.
- The chance to build a career that contributes to better futures for children and young people.
Apply Now
Please apply through LinkedIn with your CV and a short statement explaining why you are interested in children’s services recruitment, what makes you an effective relationship builder, and how you maintain quality and attention to detail when managing several priorities.
Frontline Health Professionals is committed to equality of opportunity, safeguarding and safer recruitment. Appointment will be subject to the checks and employment requirements applicable to the role. Benefits and workplace facilities are subject to company policy, eligibility and the timetable for the planned office relocation.
