Overview
Coordinator, Veterinary Services Support Jobs in Pawling, NY at ASPCA
Summary:
Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Coordinator, Veterinary Services at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!
The Coordinator, Veterinary Services is responsible for coordinating medical care for animals housed at the R&R Center and for providing administrative support to the veterinary services team. The individual in this role schedules animals for on-site and off-site medical appointments, liaising with ASPCA partners in NYC and local specialty veterinarians to provide timely and efficient services as requested by the ASPCA’s veterinarians.
The successful candidate for this role is a clear, strong, and collaborative communicator with meticulous attention to detail and record keeping.
Recovery & Rehabilitation Center Overview & Upcoming Launch
The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.
This position has a target start date of 6/2/2025.
Responsibilities:
Responsibilities include but are not limited to:
Functional Duties (50%)
Exemplifies high quality, compassionate care, low-stress handling, and cross team collaboration
Maintains excellent working knowledge of veterinary medical terminology and protocols
Regularly audits medical needs of the population, identifying upcoming exams, follow-ups, and procedures
Works with the Manager, Veterinary Services Staff to schedule on-site medical procedures effectively and efficiently
Maintains a clear line of communication with R&R Center veterinarians, asking clarifying questions and ensuring clear understanding when communicating with off-site veterinarians
Develops and maintains strong relationships with veterinary specialists, establishing mutual trust and respect
Develops and maintains strong relationships with the ASPCA’s medical teams in NYC, establishing mutual trust and respect
Communicates openly and effectively with operations and behavior team members to ensure pre-sedation water, feeding, and medication restrictions or requirements are clear and carried out
Hangs appropriate kennel signage to alert all staff to pre- and post-sedation feeding, handling, and activity restrictions or requirements
Communicates special dietary needs and prescription diets across teams
Maintains updated master list of animals on special or prescription diets, medications, or that have activity restrictions/requirements that is accessible to all staff at all times
Gathers and shares information about each animal’s handling requirements prior to the animal being seen by on-site or off-site veterinarians whenever possible
Schedules off-site complex or specialty medical procedures with internal and external partners
Collaborates with the Coordinator, Transport on safe transfer of the animal for medical care, sharing driving duties as needed
Arranges off-site handling assistance from the behavior team when needed
Communicates openly with colleagues in other areas, sharing medical, behavioral, and environmental observations clearly, using objective language
Serve as additional communicator between the veterinary team and non-medical staff, volunteers and fosters, explaining the medical condition of animals in clear, easy to understand terms
Assists with humane euthanasia as needed
Operational and Administrative Duties (50%)
Assists in the creation and maintenance of animal medical records, including forensic records
Enters veterinary exam notes and documentation throughout the day, ensuring records are updated as quickly as possible
Collects, organizes, scans, uploads and files weekly treatment sheets as scheduled to maintain up to date medical records
Organizes, documents, and uploads external veterinary records, lab results, and imaging as they arrive
Provides administrative support and coordination of new case preparation, including scanning and linking records from veterinary partners, and communicating kennel set ups to the Care & Enrichment Technicians
Assists in printing labels for medications and hanging appropriate medical signage for staff
Maintains chain of custody and follows procedures and protocols for forensic evidence storage, transfer, and disposition
Represents the Veterinary Team on cross-team daily rounds, collaborating with behavioral and sheltering colleagues to ensure the welfare of every animal in care
Collaborates with those carrying out animal transfers to ensure all pertinent records are sent
Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings
Accurately track and report time worked, time off, and work-related expenses
Responsibly steward R&R Center assets
Core Values
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Requirements
Education and Work Experience
High School Diploma or GED required
Minimum of 2 years of experience working in a veterinary setting
Strong understanding of veterinary medical terminology required
Animal shelter experience preferred
Fear Free® Veterinary certification (approximately 9 hours) required or completed within 60 days or hire
Qualifications
Valid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving
Ability and willingness to travel up to 10% of the time
Able to work a flexible schedule, including days, evenings, weekends, and holidays
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus
Excellent written and oral communication skills
Able to regularly witness animals suffering medically and/or behaviorally
Comfortable with humane euthanasia in theory and in practice
Displays concern for the safety and well-being of self, animals and others, especially under stress
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas
Builds strong work relationships based on trust, respect, and listening to understand
Freely and generously shares knowledge, skills, and expertise with others
Demonstrates genuine interest in the thoughts, ideas, and expertise of others
Proactively problem-solves and takes appropriate initiative to implement solutions
Flexible; can easily adapt to changes and help others do the same
Resilient; bounces back from difficult and disappointing situations quickly
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected
Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles
Unafraid of hard conversations and approaches them openly, quickly, and kindly
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships
Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Work occurs in noisy environments
Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties
Compensation and Benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $27.41 – $28.85 hourly.
For more information on our benefits offerings, visit our website.
Stay Connected – Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.
Qualifications:
See above for qualifications details.
Language:
English
Education and Work Experience:
High School Diploma
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.
Title: Coordinator, Veterinary Services Support
Company: ASPCA
Location: Pawling, NY
