Overview
Clinic Incharge Jobs in Kathmandu, Bāgmatī, Nepal at Samaj Dental Hospital
Title: Clinic Incharge
Company: Samaj Dental Hospital
Location: Kathmandu, Bāgmatī, Nepal
Company Description Samaj Dental Hospital is a government-registered dental care provider in Kathmandu, founded on 16 July 2001 and operating successfully for over 24 years. Recognized for affordable, prompt, and quality dental treatment, the hospital delivers expert oral health care through a team of experienced dentists and specialists. Samaj Dental Hospital has grown into a leading visionary dental care center with ten locations, including New Baneshwor, Jawalakhel Chowk, Basundhara Chauki, Radhe-Radhe Bhaktapur, Suncity Pepsicola, Banepa, Boudha-Jorpati, Sitapaila Chowk, Kausaltar, and Imadol. The hospital is committed to providing accessible, standard, and qualitative dental services, helping patients achieve excellent oral health and confident smiles.
Role Description The Clinic Incharge is a full-time hybrid role based in Kathmandu, with primary duties at the clinic and some flexibility for work from home. This role oversees daily clinic operations, including patient flow management, coordination of appointments, and ensuring high-quality customer service at the reception and treatment areas. The Clinic Incharge collaborates with dentists, specialists, and support staff to maintain clinical standards, support adherence to medical protocols, and ensure safety and hygiene practices. The position includes supervising and guiding the clinic team, organizing staff schedules, and supporting staff training and performance reviews. The Clinic Incharge also assists with basic administrative tasks, supports sales of dental services and packages, and helps implement process improvements to enhance patient experience and operational efficiency.
Qualifications
- Strong customer service skills, with the ability to handle patient inquiries, resolve concerns, and ensure a positive clinic experience.
- Foundational knowledge of medicine or dental procedures to support coordination with clinical staff and understanding of treatment workflows.
- Proven team leadership skills, including supervising staff, delegating tasks, and fostering a collaborative and respectful work environment.
- Basic sales skills to promote clinic services, explain treatment options, and support patient enrollment in recommended care plans.
- Experience in training or mentoring staff, including onboarding new team members and supporting continuous skill development.
- Relevant diploma or degree in health care management, dentistry, nursing, or a related field preferred; prior experience in a clinic or hospital setting is an advantage.
- Strong organizational and time management abilities, with attention to detail and proficiency in basic computer and clinic management software.
- Effective written and verbal communication skills in English and local languages, with the ability to interact professionally with patients and colleagues.
