Overview
Client Services Veterinary Clinical Manager Jobs in Brook Park, OH at MedVet
MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.
We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.
We are looking for: Client Services Veterinary Clinical Manager
Reporting directly to the Hospital Director, the Clinical Manager is responsible for developing and maintaining a team of engaged and empowered team members to provide exceptional service to our patients, clients, and referral partners. In this role, the Clinical Manager works with the Hospital Director and Medical Director to promote a culture of collaboration, foster career development, and cultivate inclusivity. Through delivering optimal Employee Experiences and MedVet Experiences, the Clinical Manager contributes to Healthy Growth.
What you’ll do:
Ensure department healthcare team has the resources and tools needed to deliver the MedVet Experience
Coach team members on fundamentals of process improvement, ensuring the department is operating in an efficient and sustainable manner
Collaborate with other departments
Develop, monitor, and adjust schedules according to workflow to maximize efficiency
Make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment
Manage and influence department financial decisions and health
Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture
Provide a comprehensive clinical onboarding training schedule for all team members
Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy Employee Experience
Negotiate and mediate conflict in partnership with the HR Partner
Perform initial screening of client and referral partner concerns, and collaborate with the hospital dyad to resolve
Provide written performance feedback and a development plan annually for each member of their healthcare team
Attract and retain exceptional team members by providing an enriching Employee Experience that provides meaningful work, career growth, and ongoing professional development
Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs)
Who you are:
Associate degree or a combination of equivalent college level courses and experience preferred
Excellent interpersonal, customer service, and communication skills
Excellent organizational skills and the ability to multi-task
Capability to work well in a fast-paced environment
Ability to prioritize duties and responsibilities to meet deadlines
Highly professional and able to work with people on all levels of the organization
Must have standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director
Must be flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage
Requirement of onsite Clinical Manager coverage at MedVet Grapevine location
Perks and Benefits include:
Strong career growth and personal development opportunities
Comprehensive Health Benefits
Vision and Dental
HSA, FSA and Independent Care Spending
401k with Employer Match
Paid Time Off (PTO)
Paid Parental Leave
Uniform Allowance
Employee Pet Discounts and Pet Insurance
Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
Continuing Education Opportunities and Assistance Program
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.
Title: Client Services Veterinary Clinical Manager
Company: MedVet
Location: Brook Park, OH
