Overview
Client Services Lead Jobs in Waterville, NY at Waterville Veterinary Clinic
About Us: Waterville Veterinary Clinic is a compassionate and client-centered veterinary practice serving the pets and families of Central New York. We are a large collaborative, close-knit team dedicated to providing high-quality veterinary care and exceptional customer service. Our team thrives on mutual respect, a positive work environment, and a shared commitment to the health and well-being of our patients.
Position Overview: We are seeking a highly motivated and experienced Lead Client Services professional to join our dynamic team. As a key member of the clinic, you will play a pivotal role in ensuring exceptional client service while overseeing and leading the front office team. This position requires a combination of exceptional leadership, excellent communication skills, and a passion for delivering an outstanding client experiences.
Key Responsibilities:
Lead and mentor the client services team, fostering a supportive and collaborative environment.
Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing top-tier customer service.
Oversee scheduling, appointment management, and client follow-up to ensure smooth operations and optimal patient care.
Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
Provide leadership and guidance to the front office staff, ensuring that all procedures and policies are adhered to.
Collaborate closely with the veterinary team to ensure that client communication is seamless and that patient care is exceptional.
Assist in the training and development of new team members.
Handle any client concerns or complaints with professionalism, ensuring a positive resolution.
Qualifications:
3+ years of experience in a client-facing role.
Previous leadership or supervisory experience is highly desirable.
Exceptional communication skills, both verbal and written, with the ability to interact professionally with clients and staff.
Strong organizational skills and attention to detail.
Ability to stay calm under pressure and manage multiple tasks in a fast-paced environment.
A passion for animal care and client service.
Experience with veterinary practice management software is a plus.
Ability to work collaboratively and positively contribute to a team-oriented environment.
Why Waterville Veterinary Clinic?
Be part of a supportive, collaborative, and passionate team.
Opportunities for professional growth and development.
A positive, inclusive, and respectful work culture.
Competitive salary and benefits package.
Anticipated Schedule:
4, 10-hour shifts or 3, 12-hour shifts
Compensation:
$18-$22/hr (negotiable, to commensurate with experience)
Benefits:
CE Allowance
Uniform Allowance
Pet care discount
Paid License Renewal Fees
Paid Time Off
Retirement plan
Medical/Dental/Vision
Disability Insurance
Life Insurance
HSA/FSA
Job Types: Full-time, Part-time
Pay: $18.00 – $22.00 per hour
Benefits:
401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
License reimbursement
Life insurance
Paid time off
Professional development assistance
Retirement plan
Uniform allowance
Vision insurance
Title: Client Services Lead
Company: Waterville Veterinary Clinic
Location: Waterville, NY
