Overview
Client Services Coordinator Jobs in Pembroke Pnes, FL at Your Veterinary Hospital
Overview
We are seeking a dedicated and detail-oriented Client Services Coordinator to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service and support throughout their experience with our company. The ideal candidate will possess strong communication skills, a background in financial services, and a passion for customer relationship management. You will play a crucial role in account management, project management, and sales support while utilizing tools like Salesforce to enhance client interactions.
Duties
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service always. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
Educate clients about preventative care, pet health needs and hospital service
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items by the veterinarian’s instructions, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
Requirements
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms.
Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability – Demonstrates a systematic approach in carrying out assignments. It is very orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems.
Translates problems into practical solutions.
Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
Join us as a Client Services Coordinator where you can make a significant impact on our clients’ experiences while growing your career in a supportive environment!
Job Type: Part-time
Pay: $15.00 – $17.00 per hour
Schedule:
8 hour shift
Work Location: In person
Title: Client Services Coordinator
Company: Your Veterinary Hospital
Location: Pembroke Pnes, FL
Category:
