Overview
Client Service Representative Jobs in Santa Fe, NM at Gruda Veterinary Hospital
Full Job Description
Progressive, fast paced, nine-doctor veterinary practices is looking to add an energetic, motivated individual to our wonderful customer service team! We offer a wide range of services from orthopedic surgeries, general surgeries, dentistry, ultrasounds, chiropractic, acupuncture and preventative care. The ideal candidate should be superior at client communication, be detail-oriented, and have the ability to work in a fast paced environment while being calm and compassionate while working with the team, clients and their pets.
Job Responsibilities:
Provide friendly, quality care to both clients and patients.
Receive incoming calls on a multi-line phone system. *Must be able to retain knowledge on how to handle/screen emergency calls and situations and do so in a calm, respectful manner.
Schedule appointments and procedures.
Facilitate communication of medical recommendations to clients via email, text and phone between clients, doctors and other team members.
Check-in patients/clients, collect payments at time of service.
Understand/utilize medical terminology in a professional communication manner between colleagues, team members and clients.
Perform a variety of clerical duties including working off of an electronic practice management system (Cornerstone).
Must be able to efficiently manage different forms that may contain confidential client/patient information.
Qualifications/Skills:
2 years of Customer service experience required.
Must be able to work well in a team environment.
Ability to work independently on assigned tasks as well as accept direction on given assignments.
Possession of strong organizational skills.
Must be detail-oriented and self-motivated.
Veterinary experience is preferred.
Must be able to lift 30lbs.
Love for people and animals are required.
Work Schedule:
Full-time candidate would be working an average of 40 hours per week. Daily shifts are 10 hours while working 4 days a week. The clinic is open Monday-Saturday from 7:30am-5:30pm. Saturdays are rotated between the team.
Interested and qualified candidates can send their resume via indeed or drop resume off in person at the clinic location.
Job Types: Full-time, Part-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Uniform allowance
Vision insurance
Schedule:
10 hour shift
Monday to Friday
Weekends as needed
Work Location: In person
Title: Client Service Representative
Company: Gruda Veterinary Hospital
Location: Santa Fe, NM
Category:
