Overview
Client Service Representative Jobs in Northborough, USA at Vicar Operating, Inc. dba VCA
Client Service Representative
Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services and soft tissue surgeries to the community for over 30 years.
Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like‑minded individual!
Why We Need You
As the face of VCA Northborough, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow‑ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
The salary range for this position is $18 – $21 / hour based on experience
Benefits
- Leadership opportunities
- Access to the people and financial resources of a large veterinary community
- WOOF University, offering abundant of training in a variety of topics
- Generous employee pet care discounts
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Competitive wage
- Medical, Dental & Vision insurance
- Opportunity to teach and mentor
- 401(k)
- Free wellness subscriptions (Head Space)
- Life and Long Term Disability insurance
- Paid Parental leave
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.
Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
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Title: Client Service Representative
Company: Vicar Operating, Inc. dba VCA
Location: Northborough, USA
Category:
