Overview
Client Service Representative Jobs in Ramona, California, USA at VCA Animal Hospitals
Location: Ramona
Client Service Representative
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
We offer
competitive compensation
and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
VCA Adobe Animal Hospital is an established veterinary hospital that started providing the best veterinary care to the family of San Diego since 1984. To learn more about our practice and or to meet our team, please visit our website at:
VCA Animal Hospitals offers a
competitive compensation
and
benefits package
including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on
education
, experience, and other relevant credentials. The annual
salary range
for this position is
$18.00 to $23.00.
This position may also be eligible for other variable pay programs.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits:
We offer
competitive compensation
along with a
comprehensive benefits package
, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an
Equal Opportunity Employer
– Veterans / Disabled. For a complete EEO statement please see our career page at #J-18808-Ljbffr
Title: Client Service Representative
Company: VCA Animal Hospitals
Location: Ramona, California, USA
Category: Outdoor/Nature/Animal Care
