Overview
Client Service Representative Jobs in Woodstock, GA at Woodstock Veterinary Hospital
About Woodstock Veterinary HospitalAt Woodstock Veterinary Hospital, we believe veterinary medicine is about more than treating pets — it is about caring for the people who love them. Our team is dedicated to providing excellent medical care while creating a welcoming, compassionate experience for every client and patient who walks through our doors.We are looking for a Full-Time Client Service Representative (CSR) who shares that philosophy and wants to become an important part of our hospital team.About the PositionThe Client Service Representative is often the first and last person our clients interact with, making this role extremely important to the overall experience at our hospital.We are looking for someone who is friendly, dependable, organized, compassionate, and comfortable working in a busy veterinary environment. The ideal candidate enjoys helping people, loves animals, communicates well, and can remain calm and professional when the hospital gets busy.This is a hands-on customer service position in a medical environment. Our CSR team works closely with veterinarians, veterinary technicians, veterinary assistants, and hospital leadership to make sure our patients and clients receive the best possible care.ResponsibilitiesGreet clients and patients warmly and professionallyAnswer incoming phone calls and assist clients with questions and requestsSchedule and manage appointments accuratelyCheck clients and patients in and out of the hospitalCommunicate with clients regarding appointment information, estimates, medical services, and follow-up careProcess payments and maintain accurate client recordsCommunicate effectively with the veterinary medical teamMaintain a clean, organized, and welcoming reception areaAssist with prescription and medication-related client communication as directed by the medical teamHelp coordinate client visits, drop-offs, discharges, and other hospital servicesProvide compassionate support to clients during stressful or emotional situationsMaintain confidentiality and professionalism when handling client and patient informationAssist with other hospital duties as neededRepresent Woodstock Veterinary Hospital in a positive and professional mannerWhat We’re Looking ForThe ideal candidate will be:Compassionate and genuinely caring toward both people and animalsFriendly, approachable, and professionalDependable and punctualComfortable communicating with a wide variety of clientsOrganized and detail-orientedAble to multitask in a fast-paced environmentComfortable answering phones and managing multiple prioritiesA strong team player who is willing to help wherever neededAble to handle difficult or emotional client conversations with patience and professionalismComfortable learning veterinary terminology, hospital procedures, and computer systemsWilling to learn and grow within the hospitalVeterinary experience is preferred, but we are willing to consider candidates with strong customer service experience who demonstrate the right attitude, work ethic, and willingness to learn.ScheduleThis is a full-time position.Woodstock Veterinary Hospital sees appointments Monday through Saturday, and the CSR schedule will vary based on hospital needs. The position may include opening and/or closing shifts and Saturday shifts on a rotating basis.Flexibility and reliability are important requirements for this position.Why Join Woodstock Veterinary Hospital?We are looking for someone who wants more than just a job. We want a team member who takes pride in the work they do and understands how important the client experience is to our hospital.You will have the opportunity to:Work alongside a veterinary team that is passionate about patient careBuild meaningful relationships with clients and their petsLearn more about veterinary medicine and animal healthcareDevelop your customer service and veterinary industry skillsBecome part of a supportive, team-oriented hospital environmentEmployment RequirementsEmployment is contingent upon successful completion of required pre-employment background screening and drug screening, subject to applicable law.How to ApplyIf you are friendly, dependable, compassionate, and passionate about helping people and their pets, we would love to hear from you.Please submit your resume through Indeed and tell us a little about why you would be a great fit for Woodstock Veterinary Hospital.Woodstock Veterinary HospitalWhere We Care & Protect! Pay: From $15.00 per hourBenefits:Dental insuranceEmployee discountHealth insurancePaid time offRetirement planWork Location: In person
Title: Client Service Representative
Company: Woodstock Veterinary Hospital
Location: Woodstock, GA
Category:
