Overview
Client Service Representative Jobs in West Chester, USA at Applebrookinn Veterinary Center and Pet Resort
Benefits:
- 401(k) matching
- Competitive salary
- Employee discounts
Job description
Applebrook Inn Veterinary Center and Pet Resort is a full service animal care facility located on almost 10 acres in beautiful West Chester, Pennsylvania offering veterinary care, boarding, grooming, daycare and training services. We are looking for the right candidate to join our fast growing facility.
The Client Care Specialists primary duty is interacting with clients and coordinating communication between doctors, technicians, and the clients. Candidate must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Some night and weekend hours required.
Responsibilities include, but are not limited to:
- Answer phone calls in a professional manner
- Triage communication based on importance
- Schedule all appointments for both the veterinary center and pet resort
- Effectively manage client flow from check in to check out
- Verify up to date client and patient information (i.e. vaccine records)
- Communication with clients regarding delays, and overall health and welfare of pets staying on property
- Work patiently with potentially distressed, frustrated or disgruntled clients in difficult situations
- Process payments and manage end of day procedures to reconcile discrepancies
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
Requirements
- Basic computer skills sufficient to operate Windows and practice management systems
- Knowledge of veterinary procedures and terminologies is a must
- Ability to relate with clients in a friendly, professional manner
- Receptionist
Experience:
1 year (Required)
- Veterinary Reception Experience (Preferred)
Hours per week:
Benefits:
- Paid Disability insurance
- Paid Employee assistance program
- Starting pay is competitive and based on relevant experience
Schedule:
Education:
Experience:
Work Location:
In person
Title: Client Service Representative
Company: Applebrookinn Veterinary Center and Pet Resort
Location: West Chester, USA
Category:
