Overview
Client Service Representative Jobs in Owings Mills, MD at Owings Mills Veterinary Center
Owings Mills Veterinary Center
is seeking a full-time Client Service Representative to join our dynamic team.
We are a small animal practice offering progressive and comprehensive services in a supportive and collaborative environment. OMVC has a friendly and diverse client base that is cared for by our incredible team of compassionate, hard-working veterinary professionals. Being a Client Service Representative (CSR) in our practice takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any front desk operations. We feel strongly that the CSR is the client’s first and last impression of Owings Mills Veterinary Center and it is important that all clients feel welcome, safe, and comfortable. We believe that CSRs are invaluable members of our hospital team.
Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.
Essential Functions and Responsibilities:
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule and confirm appointments, record keeping, and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean, stocked, and orderly lobby and front office area
Educate clients on wellness plans, food, and products sold in the waiting room
Perform opening and closing procedures, end-of-day reports, and deposits
Data Entry: records, client questionnaires, referral information, etc
Distribute mail
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patients: ensuring that the patient is weighed and all information is current
Willing to learn and be cross-trained as a veterinary assistant
Schedule:
M, T, W, F 8am-5pm and every other Sat 730am-130pm.
Skills and Qualifications:
1-3 years experience in veterinary practice (or human medical practice) preferred
Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)
Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
There must be a general understanding of veterinary terminology, situational understanding, and successfully communicating these situations with clients and the veterinary team.
Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
Excellent communication skills with clients and team members
Proficient time management, ability to problem solve, learn, and handle multiple tasks
Enthusiastic team player with a patient, and positive professional attitude.
Must be able to work seated for the majority of the day
Compensation:
$17/hour
Benefits and Perks:
Short Term Disability paid for by employer
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company-Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
Kaiser/UMR Insurance Plans with multiple options
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option
Progyny-Fertility and Family Building Support (up to $10,000)
Team Member Discounts for Pet Care
Paid time off-inclusive of sick, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand
At
Owings Mills Veterinary Center
our goal is to provide a relaxed atmosphere and build a close, personal relationship with our clients and their pets. We have recently combined 2 hospitals, Old Court Animal Hospital and Owings Mills Animal and Bird, to make Owings Mills Veterinary Center in January 2020.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
Title: Client Service Representative
Company: Owings Mills Veterinary Center
Location: Owings Mills, MD
