Overview
Client Service Executive Jobs in Kampala, Central Region, Uganda at BUZZ GROUP AFRICA
Title: Client Service Executive
Company: BUZZ GROUP AFRICA
Location: Kampala, Central Region, Uganda
Are you a proactive communicator with a passion for experiential marketing and bringing big ideas to life? Do you excel at managing project timelines, keeping client accounts running smoothly, and collaborating across creative teams? If so, we want you on our team!
Buzz Activate Uganda (part of Buzz Group Africa) is looking for an organized, energetic Client Service Executive to serve as the vital bridge between our agency and top brands, ensuring seamless campaign execution every time.
About the Role
Reporting directly to the Head of Client Service, your primary mission will be to support the flawless delivery of experiential marketing campaigns. You will act as the day to day point of contact for assigned accounts, keeping projects on brief, on budget, and on schedule while maintaining excellent client relationships.
What You’ll Do
- Client Relationship Management: Act as the primary daily contact for clients, managing status updates, gathering feedback, and ensuring client expectations are consistently met.
- Campaign Coordination: Support the leadership team in executing experiential campaigns by liaising with creative, production, digital, and logistics teams.
- Budget & Resource Control: Track project budgets, monitor campaign costs accurately, and assist in managing third party vendors and suppliers.
- Reporting & Strategy: Prepare comprehensive post campaign reports, case studies, and client recaps while contributing fresh, cutting edge ideas during strategy brainstorming sessions.
- Documentation: Maintain accurate, up to date timelines, campaign briefs, status reports, and action plans for seamless internal workflow.
Who You Are
- A Master Coordinator: Highly organized, detail oriented, and able to multitask efficiently in a high energy environment.
- An Outstanding Communicator: Strong interpersonal skills with a solution oriented, proactive mindset.
- Passionate & Creative: Genuinely enthusiastic about BTL and experiential marketing, with a drive to stay ahead of industry trends.
- A Team Player: Thrives in a fast paced, collaborative culture and works seamlessly across departments.
Experience and Requirements
- Education & Focus: Preferably holds a Bachelor’s degree in Marketing, Business, or a related field, with a clear interest in BTL/experiential marketing.
- Execution Track Record: Proven background in project coordination, client servicing, or agency account management.
- Problem Solving Skills: Demonstrated ability to manage timelines, coordinate vendors, and troubleshoot challenges under tight deadlines.
What We Offer
In addition to a competitive salary matched to your experience grade, working with us gives you:
- Continuous Learning Culture: Hands on exposure to learning and skill development programs.
- Health & Daily Well Being: Medical insurance coverage and daily lunches provided at our offices.
- Access & Network: Access to selected events, live productions, and campaign executions, working alongside industry leading creative talent.
- Work Flexibility & Leave: Statutory paid leave and a culture centered on ownership and output.
Our Core Values
At Buzz Activate, our culture is everything. We expect our team to live by these principles:
- Do what you say you will do.
- Our customer is the top priority in all you do.
- Master the basics.
- Be trustworthy, teachable, and a team player.
Ready to grow your career and shape the future of brand experiences in Uganda? Send your application today! Send your cover letter and resume (with at least 2 references) using this link:
https://www.brightermonday.co.ug/listings/client-service-executive-pmzq4x
