Overview
Client Experience Specialist Jobs in Southlake, TX at TC Veterinary Surgery
Location: Southlake, TX
About Us At TC Veterinary Surgery Center, our mission is providing collaborative, quality surgery for pets in our community. We believe in surgical excellence and compassionate communication — and we’re looking for a Client Experience Specialist who can bring that same warmth and professionalism to every client interaction.
Position Overview TC Veterinary Surgery Center is seeking a Full-Time Client Experience Specialist to be the welcoming face and voice of our surgery center in Southlake, TX. This role is central to creating a smooth, supportive experience for pet owners navigating their pet’s surgical care.
Schedule
- Full-Time
- Sunday: 1:00 PM – 8:00 PM
- Monday – Wednesday: 7:00 AM – 6:00 PM
Responsibilities
- Greet and check in clients and patients with warmth and professionalism
- Manage scheduling, phone calls, and email correspondence
- Communicate clearly with clients regarding appointments, estimates, and discharge instructions
- Process payments and maintain accurate client/patient records
- Support the surgical team by facilitating smooth front-of-house operations
- Help create a positive, low-stress experience for clients and their pets
- Coordinate incoming surgical referrals from partner veterinary clinics, including scheduling and case intake
- Serve as a key point of contact for referral partner communication, building and maintaining strong relationships with local veterinarians and their teams
- Support local marketing efforts and assist with social media content creation
Qualifications
- Experience in veterinary medicine preferred
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Comfortable in a fast-paced, client-facing environment
- Interest or experience in marketing/social media content creation a plus
- Spanish language skills preferred, not required
Pay $20–$24/hour, based on experience
Benefits
- Health insurance
- Continuing Education (CE) stipend
- Paid Time Off (PTO)
- Personal pet discounts
- License fee reimbursement (if applicable)
Pay: $20.00 – $24.00 per hour
Benefits:
- Health insurance
- Paid time off
- Paid training
- Professional development assistance
Work Location: In person
Title: Client Experience Specialist
Company: TC Veterinary Surgery
Location: Southlake, TX
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