Overview
Client Experience Specialist Jobs in Queen Creek, AZ at Arizona Regional Intensive Care, Specialty & Emergency Veterinary Center
Job Purpose: The purpose of the Client Experience Specialist is to assist in providing high quality client support. The goal of this position is to enhance the client and patient experience by creating smooth communication, transitions and expectations between the client and the doctor/technical teams.
Job Expectations:
Be the face of the hospital, ensure a warm welcome to each and every client
Immediately address each client as they enter, assist them in checking in their patient or referring to the triage technician
Maintain a calm composure in the face of emergencies, provide information and comfort to clients in distress
Work with the social worker to address any clients needing additional assistance
Familiarize yourself with the patients who are waiting to be seen, provide clients frequent updates on wait times
Ensure client satisfaction, relaying any potential issues to supervisors
Review estimates and collect payments/deposits
Assist the client in working with the coordinator to have their patient seen by other specialties in the hospital
Ensures organized and efficient client/patient flow for the outpatient service
Remain acutely aware of wait times for clients in person or at discharge and work to minimize
Assist with resolving client needs, concerns, and/or complaints
Ability to de-escalate clients professionally
Concisely document pertinent client communications and advise the attending veterinarian of these communications (close the loop consistently and timely)
Ensure history forms have been completed by owners and are in the record/record started
Assist the telecommunicators in answering overflow incoming calls
Help keep exam rooms clean and ready for clients
Help keep lobby and client coffee/water station clean and stocked
Help doctor’s assistants with patient discharges, reviewing estimates and collecting payments as needed.
Administrative Duties:
Safety
Follow OSHA requirements
Follow practice’s health and safety protocols
Be proficient in using our veterinary practice-management software (EzyVet, SmartFlow, Timeless)
Assist Client Administrators as necessary
Attend staff and individual meetings as scheduled
Participates in a positive manner in all group sizes.
Refrains from participating in gossip-leads by example.
Supports team members by assisting other areas, is receptive to feedback and suggestions.
Engages in active problem-solving vs. problem-identifying.
Makes suggestions related to client/patient service improvements and hospital efficiency.
Experience equivalent to job duties and responsibilities
Excellent communication skills – written and verbal
Strong computer skills
Strong ability to multi-task
Strong work ethic and professionalism
Able to stand, sit, bend, restrain, squat for extended periods of time
Able to function within a busy, stressful work environment in a mature, professional manner
Able to lift 50 lbs in a safe manner
Able to type, write and verbally converse
Able to work the posted schedule
Equal Employment Opportunity
ARISE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.
Job Type: Full-time
Pay: $17.00 – $22.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Ability to Relocate:
Queen Creek, AZ 85142: Relocate before starting work (Required)
Work Location: In person
Title: Client Experience Specialist
Company: Arizona Regional Intensive Care, Specialty & Emergency Veterinary Center
Location: Queen Creek, AZ
