Overview
Client Care Representative – Companions Animal Hospital Jobs in Saint Cloud, USA at Lakefield Veterinary Group
Client Care Representative – St. Cloud, MN
The Client Care Representative (CCR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients and coordinates the care of the pets, influencing clients to return and refer their friends and families.
Companions Animal Hospital is a three-doctor, AAHA-accredited practice committed to providing exceptional medicine and exceptional service. We believe every interaction matters, whether it’s helping a worried pet owner, supporting a patient through their visit or finding a way to make a team member’s day a little easier.
We invest in our team, encourage professional growth and strive to create an environment where people feel supported, challenged and valued.
We’re looking for team members who enjoy both people and pets and are excited to develop skills in both client service and patient care. This position offers the opportunity to cross-train throughout the hospital, supporting both our client care and medical teams while helping create an exceptional experience for pets and their people.
Foster a culture built on our values:
Respect, Learning, Do the Right Thing, Wow Service, and Fun
Maintain knowledge of the services the hospital provides and utilize the information to promote the hospital’s services and products to existing and prospective clients
Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
Cross-train in both client service and patient care responsibilities throughout the hospital
Assist with patient admissions, discharges and overall patient flow throughout the hospital
Prepare, clean and stock exam rooms and treatment areas
Safely assist the veterinary team with patient handling and restraint as trained
Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
Schedule client appointments and follow-up exams. Work with our team of veterinarians and veterinary staff as needed to ensure optimal scheduling
Assist outgoing clients by providing all necessary instructions, information, and invoices
Dispense prescription items per the veterinarian’s instructions and sell retail products
Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
Respond to client complaints in a professional, courteous manner and act satisfactorily to resolve the problem
Support a solutions-based practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
Comply with all practice policies, quality assurance guidelines, and minimum standards of care
Perform other duties and projects as requested
High School Diploma or GED required
1+ years of customer service experience preferred
Experience in a veterinary hospital or medical facility desired
Ability to provide effective customer service principles
Comfortable working in both client service and patient care environments
Basic knowledge of medical terminology
Basic proficiency with a variety of computer programs including Microsoft Office Suite
Basic written, verbal, and active listening communication skills
Strong customer relations and interpersonal skills
Exercises tact and diplomacy in dealing with sensitive issues and situations
Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
Strong organizational and time management skills
Effectively and quickly responds to requests in a proactive manner
Strong attention to detail and high level of accuracy
While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions.
This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 40 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.
Our culture is built on five core values that guide how we work and serve:
Respect, Learning, Do the Right Thing, Wow Service, and Fun
Lakefield Veterinary Group is an Equal…
Title: Client Care Representative – Companions Animal Hospital
Company: Lakefield Veterinary Group
Location: Saint Cloud, USA
Category:
