Overview
Client Care Manager Jobs in Underwood, Queensland, Australia at Animal Emergency Australia
Title: Client Care Manager
Company: Animal Emergency Australia
Location: Underwood, Queensland, Australia
- Competitive salary + 17.5% leave loading + super
- Lead with heart in a fast-paced emergency vet hospital
- Access to training, leadership development, and career progression
Join our Underwood team (Animal Emergency Service & Pet ICU) and play a key leadership role in delivering an exceptional experience for clients, patients, and referring vets.
About The Role
We are seeking an experienced Client Care Manager (CCM) to lead our dynamic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.
As Client Care Manager, You Will
- Lead and coach a team of Client Care Representatives
- Champion a culture of empathy, accountability, and service excellence
- Oversee FOH operations including rostering, workflows, and service delivery
- Drive referral relationships and community engagement
- Collaborate with hospital leadership to deliver business growth and exceptional care
About You
You’re a natural leader who thrives in a fast-paced, client-facing environment and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.
You’ll Bring
- Leadership experience managing a team in a customer-focused environment
- High-level communication, conflict resolution and coaching skills
- Proven ability to manage operations and improve service workflows
- Marketing or community engagement experience (desirable)
- Veterinary, medical or emergency services background (advantageous, not essential)
Why Join Us?
- Competitive wages ($85,000-$92,000) + 17.5% Annual Leave loading + plus super
- Significant discounts on pet treatments and products
- Access to our Fitness Passport program
- A dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcasts
- Comprehensive Employee Assistance Program (psychology, nutrition, and sleep support)
- Career development opportunities, including leadership, and management training
- The ability to grow within the company, with internal promotions and transfers available
- Flexible roster structures for improved work-life balance
- Practical perks like stocked snack cupboards
Apply Now
Step into a leadership role that makes a difference – for pets, clients, and your team. Click apply today!
