Overview
Client Care Coordinator Jobs in Alpharetta, GA at Alpharetta Veterinary Specialty & Emergency (AVSE)
JOB TITLE: Client Care Representative “Overnight”
DEPARTMENT: Client Care
SUPERVISOR: Client Care Representative Supervisor
GENERAL PURPOSE:
A Client Relations Representative for AVSE thrives in a fast paced environment, and assists
clients with compassion and patience. (S)he excels in quality customer service with a
professional phone and in-person demeanor. Must possess the ability to diffuse escalating client
complaints, create a rapport with clients, and maintain positive relationships with fellow
associates. This role is often the first impression of AVSE, and must be implemented with poise,
professionalism, empathy and compassion.
Essential Job Functions:
Responsible for upholding appropriate standards of care and business practices, in accordance
with the business standards set forth by NVA/Ethos/AVSE.
Coordinate the flow of pets and owners in the lobby
Maintain sanitary lobby, maintain stocked refreshment space, and ensure kiosks are
readily available to clients for check in
Identify potential emergencies in person, and over the phone, and schedule those
appointments appropriately.
Perform cashiering duties; process refunds, returns and credits as needed.
Responds to inquiries about the range of services the practice provides and the species
it treats; refer to appropriate department/staff member as needed.
Input data to practice management software
Receive and distribute incoming mail; and process outgoing mail.
Coordinate and schedule appointments
Understanding of basic veterinary medicine terminology.
Deescalate client complaints and concerns, escalating issues to Hospital Manager, as
needed
Qualifications:
High School diploma or equivalent.
Knowledge of veterinary environment, terminology, and protocols
Customer Service
Multi-line telephone systems
Verbal and written communication skills
Supervisory and staff scheduling skills
Basic math skills
Excellent interpersonal skills
Ability to work with or around sick animals, potentially hazardous materials, cleaning
chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
Must be flexible with scheduling and able to work some weekends and holiday
Title: Client Care Coordinator
Company: Alpharetta Veterinary Specialty & Emergency (AVSE)
Location: Alpharetta, GA
