Overview
Chief Operating Officer Jobs in Greater London, England, United Kingdom at 1st Formations
Title: Chief Operating Officer
Company: 1st Formations
Location: Greater London, England, United Kingdom
Who we are
Leading e-commerce Corporate Services Group
Services include: Company Formation, Address Services, Call Answering and Managed Live Chat, Company Secretarial, Law Practice, Serviced Offices
Customer base – 500,000
Covent Garden-based
Founder/owner CEO
Profitable and growing at 20% per annum
Ready to Be the Operational Powerhouse Behind the UK’s Next E-Commerce Giant?
Do you thrive in high-growth environments? Are you obsessed with performance, scalability, and operational excellence? Do you have the leadership experience to drive performance from our Operations Team and customer-facing teams in a fast-paced environment?
If you’re not just experienced—but exceptional—at managing scaling e-commerce operations, this might be the biggest leadership opportunity of your career.
Who Are We?
We’re a fast-growing e-commerce Group with a portfolio of category-defining brands. We’ve built something special—and we’re setting up to scale fast. We’re on the hunt for a strategic and hands-on execution-focused COO to help us lead from the front, build robust systems, and drive sustainable growth.
What You’ll Be Doing:
As COO, you’ll be the driving force behind our day-to-day operations, aligning our teams, systems, and strategy to deliver best-in-class performance. This isn’t about maintaining the status quo—it’s about building what’s next.
Develop and execute scalable operational strategies across all brands and functions
Partner with the leadership team to shape long-term vision and business goals
Optimise Compliance, order fulfilment and customer service to improve efficiency and retention
Drive cross-departmental alignment, setting KPIs and tracking success across key business units
Build a world-class team culture rooted in performance, accountability, and speed
Identify new tools, partners, and platforms to improve margins and scalability
What’s In It for You?
A pivotal leadership role in one of the UK’s most exciting e-commerce ventures
Real authority, real ownership, with the ability to lead teams of people
Direct impact on the trajectory of multiple fast-scaling brands
A high-performance team that moves fast and builds bold
We Want to Hear from You If You Are:
A proven senior operations professional with experience of both granular and strategic operations.
Experienced leading and scaling teams in high-growth customer-facing environments
Data-obsessed, process-oriented, and laser-focused on results
Comfortable owning customer ops, compliance and commercial outcomes
A strong leader who inspires trust, sets a high bar, and delivers
A strategic thinker who is also happy to get into the weeds and get things done
Salary: £120,000 to £140,000
Working hours: 37.5 hours per week, 09:00 to 17:30, Monday to Friday
Location: Office-based, Covent Garden
