Chief of Staff & Operations Manager

Overview

Chief of Staff & Operations Manager Jobs in Kilimani division, Nairobi County, Kenya at MimiPambo

Title: Chief of Staff & Operations Manager

Company: MimiPambo

Location: Kilimani division, Nairobi County, Kenya

Chief of Staff & Operations Manager

Pambo Holdings

Location: Nairobi, Kenya

Employment Type: Full-Time

About Pambo Holdings

Pambo Holdings is a venture studio building consumer businesses with great ambition.

While our businesses operate in different industries, they share one philosophy: build thoughtfully, execute exceptionally, and create experiences our customers genuinely love.

We’re early in our journey, which means you’ll have the opportunity to help shape not just one company but an entire group of businesses.

The Opportunity

We’re looking for an exceptional operator to work directly with the Founder in building and scaling.

This is not a traditional operations role.

You’ll be part Chief of Staff, part Operations Manager, part Project Manager, and part builder.

Some days you’ll be improving systems inside one business, Other days you’ll be interviewing candidates for another, coordinating a launch for The Good Flea, or helping prepare plans for a new venture.

You’ll help transform ideas into execution by leading the team through execution. 

If you’re energized by variety, love solving problems, and enjoy building organizations from the inside, this role was made for you.

What You’ll DoBusiness Operations

• Build and improve operational systems across our companies.
• Coordinate projects from planning through execution.
• Improve workflows and internal processes.
• Track business priorities and ensure projects move forward.
• Identify operational bottlenecks and implement solutions.
• Prepare reports and business updates for leadership.
• Help establish scalable systems as the business grows.

Chief of Staff Responsibilities

• Work directly with the Founder on strategic priorities.
• Translate ideas into clear action plans.
• Coordinate execution across multiple businesses.
• Keep projects organized and on schedule.
• Prepare agendas, meeting notes and follow-up actions.
• Ensure important initiatives don’t fall through the cracks.

Hiring & Talent

You’ll play an active role in helping us build exceptional teams.

Responsibilities include:

• Drafting job descriptions.
• Screening applicants.
• Coordinating interviews.
• Conducting first-round interviews where appropriate.
• Supporting hiring decisions.
• Managing onboarding processes.
• Helping identify future hiring needs across the business.

Project Management

Lead special projects such as:

• New product launches.
• Operational improvements.
• Business expansion initiatives.
• Technology implementation.
• Documentation and SOP development.
• Cross-functional company initiatives.

Team Coordination

• Keep teams aligned on priorities.
• Improve communication across departments.
• Hold projects accountable to deadlines.
• Help create a culture of excellence and ownership.

Who We’re Looking For

1. We’re looking for someone with 2–4 years of professional experience who is excited by the challenge of building businesses.
2. Must have deep understanding of Organizational structure, Operations and best case business practices.
3. We care less about where you’ve worked and more about how you think.
4. You might come from operations, consulting, startups, project management, executive support, business management, or another role where you’ve had to organize people, solve problems, and make things happen.
5. More important than your résumé is your ability to learn quickly, think critically, and take ownership.

You Might Be a Great Fit If…

• You naturally create order from chaos.
• You enjoy solving problems before someone asks you to.
• You communicate clearly and professionally.
• You have excellent judgment.
• You notice details that others miss.
• You enjoy switching between strategic thinking and hands-on execution.
• You love improving systems.
• You thrive in fast-moving environments.
• You don’t wait for instructions—you figure things out.
• You care deeply about producing excellent work.

Qualifications

Required

• 2–4 years of professional experience. This opportunity is designed for someone early in their professional career who is excited by the challenge of building businesses from the inside. 
• Applicants should have between 2 and max 5 years of relevant professional experience.
• Strong organizational and project management skills.
• Excellent written and verbal communication.
• Exceptional attention to detail.
• Ability to manage multiple projects simultaneously.
• High level of ownership and accountability.
• Strong problem-solving skills.
• Proficiency with Google Workspace.

Nice to Have

• Experience in startups or high-growth companies.
• Experience hiring or supporting recruitment.
• Familiarity with project management software such as Notion, ClickUp or Asana.
• Experience working across multiple departments.

What Success Looks Like

Within your first six months:

• Projects move faster.
• Teams communicate more effectively.
• Hiring becomes more organized.
• Operational systems become stronger.
• The Founder spends more time on growth, partnerships and long-term strategy.
• The organization becomes increasingly scalable.

Why Join Us?

This is a rare opportunity to work directly with the Founder across multiple businesses during a period of growth.

You’ll gain exposure to strategy, hiring, operations, marketing, product launches, business development, and company building—all while helping shape organizations from the ground up.

If you’re ambitious, curious, and excited by the idea of building something meaningful, we’d love to hear from you.

GENERAL DETAILS:

STRUCTURE:

• This role is an In person Office Role
• 5-6 days a week
• Located in Hurlingham, Kilimani
• Start date is Immediate.

COMPENSATION:

Compensation for this role begins at 45K