Overview
Call Center Representative Jobs in Kenya at Influx
Title: Call Center Representative
Company: Influx
Location: Kenya
About Influx
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.
Learn more about us
About the Client
Our client partner handles complex waste operations. Growing steadily for nearly 25 years, they have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, they have a storied history of doing what’s needed to serve our customers well.
Who We’re Looking For
We are seeking a fast-moving, system-savvy customer support agent who thrives in high-volume, data-driven environments.
The ideal candidate is a high-energy multitasker with an exceptional eye for detail and strong analytical skills. In this role, they will review and audit accounts payable transactions, invoice processing, and vendor records to ensure financial accuracy, compliance, and efficiency. Rather than relying on years of strict AP accounting background, we value individuals who pick up new computer systems quickly, love working with numbers, and bring a sense of urgency to resolving discrepancies.
⭐ What Makes You a Great Fit
- System & Tech Savvy: High comfort level working with data systems, software platforms, and digital workflows.
- High-Speed Multitasker: Proven ability to manage high-volume transactional workloads while maintaining accuracy.
- Analytical & Detail-Oriented: Enjoys working with numbers, analyzing figures, critically evaluating data, and finding errors.
- Velocity & Drive: High typing speed and ability to input data quickly and accurately under tight deadlines.
- Communication & Service: Excellent written and verbal communication skills with a customer-centric mindset.
- Problem Solver: Proactive troubleshooting skills to investigate root causes of discrepancies.
✅ What you will do:
- Inbox Triage & Queue Management
- Rapidly sort incoming emails—filtering out noise, spam, and routine receipts so only actionable invoices reach the processing queue.
- Invoice Extraction & Data Validation
- Validate extracted OCR data against source PDFs (DocuPeak) to ensure all required fields are accurate.
- Identify and manually correct missing data, prioritizing critical fields like due dates to prevent vendor service disruptions.
- Systems Navigation & Exception Handling
- Seamlessly toggle between ERP platforms and DocuPeak to cross-reference and unify data.
- Escalate ambiguous entries, mismatches, or high-complexity edge cases to senior reviewers without guessing.
Tools
Microsoft Office Applications – Basic Proficiency
DocuPeak
️ ERP Systems (NetSuite, SAP, Oracle, or similar accounting platforms)
Technical Requirements (BYOD)
- Internet speed: Minimum 50 Mbps (upload and download)
- System: Windows 10 or more, 32-bit operating system
- 16 GB RAM or more
- Laptop (No Chromebook or Linux OS)
- Minimum Intel Core i5 processor or equivalent
- Windows or Mac operating system
- Quiet and dedicated workspace (Wired noise-canceling headset) suitable for remote work
Schedule availability:
- Monday through Sunday – two days off are/week
- Between 9:00 AM and 5:00 PM EST
✨ Why Join Influx?
- Work with a global and diverse team.
- Gain experience supporting a growing international client.
- Develop your analytical and operational skills.
- Build experience in quality-focused remote operations.
- Join a supportive, inclusive, and people-first culture.
⚠️ Important Notes
- Influx never charges any fees during the recruitment process.
- Official communication will only come from email addresses ending in @influx.com.
Ready to Apply?
Click the application link above and take the next step in your remote career with Influx!
