Overview
Call Center Agent Jobs in Lusaka Province, Zambia at Boxleo Courier & Fulfillment Services Limited
Title: Call Center Agent
Company: Boxleo Courier & Fulfillment Services Limited
Location: Lusaka Province, Zambia
LOCATION: Lusaka, Zambia
Responsibilities:
· Responding to the needs of customers and providing personalized services
· Answering phones from customers professionally and responding to customers’ inquiries and complaints.
· Receiving, confirming, and scheduling orders and transactions and attaining the set targets by the immediate supervisor.
· Meeting the daily set target of inbound calls per day as per the company policy
· Promptly Managing large amounts of inbound and outbound calls.
· Following call center “scripts” when handling different topics and clients.
· Identifying customers’ needs, clarifying information, and providing solutions
· Meeting personal/team qualitative and quantitative targets
· Evaluating customer problems and complaints and providing proper solutions to them
· Providing information on the company’s products and services and generating interest in the offer.
· Routing calls to other team members whenever needed.
· Making relevant notes from customer interactions.
· Completing call logs and reports promptly.
· Boosting customer loyalty by offering a proper experience over the phone.
Qualifications
· Minimum Degree in Business or any related field is required
· Minimum of 1.5 years of relevant experience in a call center or tele sales role.
· Excellent communication and interpersonal skills, with the ability to engage customers professionally.
· Strong knowledge of customer service best practices and call handling procedures.
· Proven ability to achieve set sales and call targets while maintaining high quality service.
· Strong problem solving, organizational, and multitasking skills.
· Experience in the courier, logistics, or related industry is an added advantage
Requirements
· Applicants must indicate in their application and clearly state “CALL CENTER AGENT” in the email subject line.
. Interested candidates should submit their applications via: · [email protected]
Only shortlisted candidates will be contacted
