Overview
Business Strategy & Operation Officer Jobs in Gwarinpa, Federal Capital Territory, Nigeria at cuzooapp
Title: Business Strategy & Operation Officer
Company: cuzooapp
Location: Gwarinpa, Federal Capital Territory, Nigeria
HEAD OF PEOPLE, STRATEGY & BUSINESS OPERATIONS
About Cuzoo
Cuzoo is a technology-driven marketplace and logistics platform connecting customers, vendors, and delivery partners through one ecosystem. As we scale, we are looking for a strategic and highly execution-oriented professional to build the people, operational, and organizational systems required for sustainable growth.
Role Purpose
The Head of People, Strategy & Business Operations will work directly with the Founder/CEO to build the organizational structure, people systems, operating processes, and strategic execution framework of Cuzoo.
This person will turn the Founder’s vision into clear business objectives, teams, responsibilities, KPIs, and operating systems and ensure that people across the company are accountable for delivering results.
Key Responsibilities
1. Organizational Development
• Design and continuously improve Cuzoo’s organizational structure.
• Define departments, reporting lines, responsibilities, and decision-making authority.
• Develop job descriptions and competency requirements for key positions.
• Identify organizational gaps and recommend new hires or restructuring.
• Build a scalable structure that evolves as Cuzoo grows.
2. Business Strategy & Execution
• Work directly with the Founder to translate Cuzoo’s vision into annual and quarterly objectives.
• Develop 30, 60 and 90-day execution plans.
• Establish measurable KPIs and OKRs for departments and key employees.
• Monitor company-wide performance and identify areas requiring intervention.
• Prepare management reports showing progress, challenges and required decisions.
• Ensure strategic initiatives move from ideas to execution.
3. Human Resources & People Management
• Lead recruitment, selection, onboarding and employee development.
• Build Cuzoo’s performance management system.
• Establish salary structures, job grades and performance expectations.
• Develop employee policies, procedures and the company handbook.
• Manage employee relations and workplace culture.
• Identify high-performing employees and develop succession plans.
• Establish systems for employee accountability and productivity.
4. Operations & Process Development
• Map Cuzoo’s major business processes and identify inefficiencies.
• Develop SOPs for critical departments and operational activities.
• Establish management routines, reporting systems, and accountability structures.
• Ensure departments collaborate effectively.
• Identify operational bottlenecks and recommend solutions.
• Help build systems that reduce the Founder’s involvement in routine decisions.
5. Management & Leadership
• Coordinate senior and departmental managers.
• Establish weekly management meetings and performance reviews.
• Track departmental KPIs and follow up on outstanding actions.
• Create a culture of ownership, accountability, and execution.
• Serve as an internal strategic partner to the Founder/CEO.
6. Growth Planning
• Help determine the people and organizational requirements for Cuzoo’s expansion.
• Develop workforce plans based on business growth targets.
• Recommend when and where new positions should be created.
- • Help prepare the organization for fundraising, expansion, and increased operational complexity.
