Overview
Boarding and Doggy Daycare Front Desk Receptionist Jobs in New Braunfels, TX at Gruene Gables Pet Resort
Our front desk receptionists / Reservation Specialists are Gruene Gables Pet Resort’s face to the clients. This crucial role is responsible for handling all check-ins, check-outs, scheduling appointments and taking payments. This role also includes handling phone calls and inquiries from clients and prospective clients, responding to emails, coordinating and maintaining lodging, daycare, and grooming schedules, scheduling evaluations, and managing the waitlist. The Front Desk Receptionist is responsible for exhibiting a positive, enthusiastic image at all times to customers, co-workers and pets at Gruene Gables. They are also responsible for ensuring unparalleled care and attention for both pets and their owners. Starting pay is based on experience and qualifications.
To perform this job successfully, an individual must be able to perform the following essential functions fully and properly:
Check in and check out all pets for lodging, daycare, and grooming
Answer phone calls and emails, make reservations, and confirm reservations and appointments
Ensure quality care for each pet through attention to detail in pet’s needs (medications, allergies, special instructions, stress or behavioral concerns, etc.)
Keeping the reception area, retail area, and public restroom clean and well stocked
Coordinate and perform any duties related to veterinary care, such as vaccination status updates, illness or injury updates, etc.
Assist in other daily operations as needed, such as cleaning, feeding, medications, walking pets, etc. when short-staffed
Deliver facility tours upon request using provided verbiage and tour path
For inbound calls, an individual must be able to:
Professionally and enthusiastically answer inbound calls
Consistently read and deliver our provided sales scripts and objection responses
Create a complete client profile for first time callers for all services before providing pricing and availability
Positively promote all services provided, including pet activity packages, grooming, bathing, and training
Exceed minimum performance benchmarks including new customer conversion activity sales and grooming / bathing add-ons
For outbound calls, an individual must be able to complete the following upon request by management:
Confirmation calls
Vaccination verification calls
Event follow-up calls
Call on all unclosed leads for all departments
Education: Equivalent to high school graduate or GED
Experience:
Previous experience in a sales or customer service role preferred
Exceptional people and communications skills
Strong attention to detail and organizational skills
Develop a strong knowledge of Gruene Gables Pet Resort’s policies, procedures and operations
Able to multi-task and work well under pressure while maintaining composure
Ability to articulate well while discussing issues with clients
Physically able to perform a pet care technician’s duties
Effective record-keeping
Good team skills; willing to assist other departments as needed
Computer Skills:
Good computer skills and familiar with standard computer software and eventual mastery of Pet Resort Pro
Ability to multitask by entering existing, new and potential customer information into computer system while on the phone
Enter accurate and complete sales data into OPC Admin Suite and other tracking sheets as requested by management
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $14.50 – $16.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Weekends as needed
Work Location: In person
Title: Boarding and Doggy Daycare Front Desk Receptionist
Company: Gruene Gables Pet Resort
Location: New Braunfels, TX
