Overview
Appointment Setter Jobs in South Africa at Cherry Assistant
Title: Appointment Setter
Company: Cherry Assistant
Location: South Africa
We are hiring a Appointment Setter for a marketing agency company in the healthcare/dental industry. This is a Full-Time remote role for a US-based client. The role is focused on qualifying and nurturing leads, conducting proactive outreach, and scheduling high-intent consultations for premium dental treatments while maximizing show rates across multiple practices. The ideal candidate is empathetic yet persuasive, KPI-driven, highly organized, and an excellent English communicator with strong objection-handling skills and healthcare familiarity.
Key Responsibilities
- Qualify inbound leads via phone, SMS, and email to assess intent, fit, and readiness to book consultations
- Conduct timely outbound follow-ups and reactivation of older leads to drive new bookings
- Coordinate calendars and schedule consultations across multiple dental practices
- Improve show rates through confirmation calls/texts, reminders, pre-consult education, and swift rescheduling
- Manage and update CRM pipelines with accurate notes, statuses, and next steps
- Handle objections, nurture prospects, and disqualify when appropriate to maintain quality
- Meet or exceed KPIs for set rate, show rate, and scheduled-to-attended conversion
- Collaborate with the leadership team to refine scripts, offers, and workflow processes
- Maintain patient privacy and confidentiality standards in all communications
- Prepare daily/weekly reports on lead flow, bookings, and show-rate performance
Required Qualifications
- 2+ years of experience in appointment setting, inside sales, or patient coordination (B2C)
- Demonstrated success improving show rates for high-ticket or healthcare services
- Excellent verbal and written English; confident phone presence and empathetic communication style
- Strong objection handling, discovery, and qualification skills
- Proficiency with CRMs and phone/SMS tools; diligent with documentation and follow-through
- Ability to work US business hours and manage multiple accounts/practices simultaneously
- Process-driven, coachable, and metrics-oriented with high attention to detail
Preferred Qualifications
- Experience in dental, medspa, chiropractic, ophthalmology, or similar medical settings
- Familiarity with HIPAA-aligned workflows and handling of sensitive information
- Prior experience working across multiple client accounts or locations
- Hands-on experience with GoHighLevel, HubSpot, Salesforce, Aircall/RingCentral, and SMS platforms
Required Skills & Tools
- CRM proficiency (e.g., HubSpot, GoHighLevel, Salesforce)
- VoIP dialers and SMS tools (e.g., Aircall, RingCentral, Twilio-powered tools)
- Calendar and productivity tools (e.g., Google Calendar, Calendly, Google Workspace/Sheets)
Schedule & Pay
- Full-Time position; 9:00 AM – 5:00 PM MT (Mon–Fri), with occasional flexibility as needed
- Fully remote role for a US-based client
- Pay ranges from R14,000to R18,000 per month (base), plus performance-based commissions tied to attended consultations
- Includes structured training, ongoing coaching, and clear growth pathways (e.g., senior setter, team lead)
System Requirements
- Internet speed of at least 20 Mbps upload and download
- Computer with a 2.4 GHz processor or higher
- 8 GB of RAM or higher
- Windows 10 or newer, or Mac OS X 10.10 or newer
- HD 720p webcam
- Headset with microphone
Benefits
- Competitive pay rates
- Consistent hours and predictable workload
- Fully remote work with long-term potential
- Direct collaboration with the client’s leadership team, making a real impact
- Supportive and inclusive work environment
- Opportunity to grow alongside a fast-growing dental marketing program
