Overview
Account Manager Jobs in Nairobi, Nairobi County, Kenya at Bolt
Title: Account Manager
Company: Bolt
Location: Nairobi, Nairobi County, Kenya
About The Role
Bolt Food’s Stores vertical covers everything outside of restaurants: grocery, essentials, alcohol, pharmaceuticals, beauty, electronics, and more. We are a fast-growing business within a global platform, moving at startup speed with the backing of one of Europe’s largest mobility and delivery companies.
As an Account Manager, you will own the relationships with our grocery and retail partner brands in Kenya. You will be the day-to-day commercial owner of your portfolio, responsible for retaining, growing, and deepening each partnership while ensuring strong operational performance. This role is suited to a commercially minded professional who combines strong relationship-building skills with analytical rigour.
Stores is a focused, high-ownership team tackling some of the most exciting commercial challenges in quick commerce across Europe and Africa. If you thrive in environments where the problems are new, the pace is fast, and the impact of your work is immediately visible, this is the team for you!
Main Tasks And Responsibilities
- Own relationships with a portfolio of Stores partner brands, acting as their primary commercial contact within Bolt. Retain and grow the portfolio by monitoring account health, identifying opportunities across new locations, categories, campaigns, and services, and converting them into incremental volume and revenue.
- Track account performance against commercial targets, act on volume, margin and monetisation levers, and use data to identify growth blockers and turn insights into clear actions.
- Prepare and lead regular business reviews, providing structured insights and practical recommendations to support further growth.
- Manage and execute consumer-facing campaigns with partners, ensuring smooth delivery and continuous improvement in monthly performance.
- Ensure partners meet strong operational KPIs, including availability, catalogue quality, fulfilment, and customer experience, resolving day-to-day issues and coordinating on systemic ones with Merchant Operations.
- Respond promptly to partner queries and collaborate with Merchant Operations, Campaigns, Tech Support, and other cross-functional teams to remove blockers, support partner launches, and deliver on commitments.
About You
- 3+ years of experience in account management, consulting, business development, or other commercial roles, ideally in grocery, retail, FMCG, e-commerce, marketplaces, or delivery.
- Proven track record of achieving revenue targets and key commercial metrics across a portfolio of accounts.
- Strong analytical skills, with the ability to interpret and present data, generate insights, and support decision-making both internally and with partners.
- Strong commercial mindset, with the ability to identify opportunities, build long-term professional relationships, and influence partner outcomes through effective communication and stakeholder management.
- Highly organised, with strong prioritisation and time management skills across a multi-account portfolio.
- Proactive and ownership-driven, comfortable working autonomously and following through on commitments.
- Excellent written and verbal communication skills in English and Kiswahili and good working proficiency in English.
